line is not working after addon 60 minutes internationnal?

Manon V. #15220

My mother left last night to florida, I changed her plan for canada + us but it will be active in 3 days only. So I add a 60 minutes internationnal for 6$, now since, everytime i try to call her, its either a fast busy or "your call cannot be completed as dial..." her voicemail is not even answering... what is going on?

M T. #12340

You need to buy travel addon ( https://zone.fizz.ca/dce/customer-ui-prod/#/account/travel?productId=137328&step=options) rather than international call

MichelP

Manon,
You must buy travel addon (calls) for USA.
It wont work with international calls

Gualberto

You have to pay for specific things you are needing.

Olivier R. #3666

Mmmm heuuu good question

Chris K. #7521

like others mentioned, get the travel addon