I can not make a call and my friends can not call me too

Tan P. #16245
Tan P. #16245 Posts: 2 ✭✭
in My Mobile
Last payment I changed my plan from unlimited to limit voice call minutes. Then I can not make any phone call and my friends can not call me also.

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    You need to buy minutes when you quit unlimited plan
    https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
    .
    Wallet
    https://fizz.ca/en/faq/how-do-i-add-funds-to-my-fizz-wallet
    .
    Read point 3 of this link
    https://fizz.ca/en/faq/abcs-fizz-mobile-services
    .
    If is not working contact the support to know what happen with your plan plan
    .
    CHAT
    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Mike
    Mike Posts: 21,558 ✭✭
    Sure you need to buy an addons with minutes or add money in your Fizz's wallet
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Tan,
    You need to buy add-on (calls) if you want be able to use your phone now.
    Are you sure it's a good move to have eliminate the option of unlimited calls in your plan?
    If your needs are minimum for the calls, it's OK.
    Think about that.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Hi Tan, this question has been answered, you can select a best answer to close the topic.
  • Samtou
    Samtou Posts: 39 ✭✭
    To add money to your wallet or buy an add-on you must click on "my plans" and then "manage my plan", you will find there all your options. I have never bought minutes add-ons, but I can tell you about the wallet. It costs 0,05$ by text and 0,3$ by call minute.
  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
    You gotta put some money in
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    Did you block each others numbers?
  • Tan P. #16245
    Tan P. #16245 Posts: 2 ✭✭
    OK. I got it thanks
This discussion has been closed.

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