Modem down
Answers
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These are all the options
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/solutions
, if you are not connect login - The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
3 - Go to this page https://fizz.ca/en/solutions
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Please contact support asap. Sorry2
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Basic question: have you checked the coaxial cable connection?
By reset, did you press and hold the indented reset button at the back of the device at least 10 seconds?
But if only the power LED is on, that doesn't sound good. Definitely contact support.
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Edis,
Did you try to put in a needle at the back of the center of your modem at least 35, 40 seconds to reset your modem?
I did it in the past in recommendation of a Fizz agent.
10 seconds is not enough, put in 35,40 seconds and release this reset button after
Wait for about 3,4 minutes until all the lights are on including the 2.4 ghz and the 5 ghz network.
It can work. I'm am sure.
If nothing works,
Please, contact the customer support of Fizz by chat online, (8hh00 to 21h00).
First, Open a session online and get access to your fizz account.
Then open a second window and type:
https://fizz.ca/en/solutions
Wait some seconds until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.2 -
Good day, I followed your recommendations, but nothing, thanks for your quick answer.
I manage to chat with Jiri very fast response.
It appears to be hardware issue, I just hope this can be fixed soon.
Thank you2 -
Appointment set for saturday. I have to wait then..
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Good luck, hopefully they give you some sort of credit for the downtime.2
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Hard reset doesn't seem to work, also there is no lan activity, no wifi, no dhcp ... probably modem is dead. Thnx for your answers0
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Chat button
Go solution hub
Click any topic
Then wait.0 -
Is it fixed ?0
