Please help?

Vincent B. 13921

Hub is not working on my side?
Any advise?

Mike

Try to avoid links for the post under moderation
For the login try to empty the cache and remove the cookies or change browser

Vincent B. 13921

@Mike What are post under moderation?

I haven't been on the community for the past 2 weeks.

MichelP

Vincent,
Please,
First, clean your cache
or try another browser
Maybe it will solve your problem.

Mike

@Vincent, your first and second image, please remove also the cookies
Do you have a proxy?

Vincent B. 13921

I downloaded Firefox, but I still have the same problem that I have with Chrome.
- No proxy
- Cache cleared
- Cookies cleared
- Ad block Deactivated
- VPN off
- Tried Chrome and Firefox
Still no success

Mike

I checked again the images, and I cannot understand, sorry
You can reply therefore you are connected
Moreover, we are on the English community
I am lost
At the begging I thought that the problem was the post under investigation, but now I do not know

Alejandra D.

I am a bit confused too.

Olivier R. #3666

it's a browser issue.

Vincent B. 13921

The big issue of the problem is just that when I try to connect using login, in the community, it is sending me back to fizz.ca then I connect, then go to "help", then community Hub, this redirect me here, but I am still not connected. I have to repeat that process 3 to 4 time or change the langage and then connect. Sometimes it is working, other times it is not. It doesn't seem to be a problem on my phone although.

Hao7

Did you try to change display name on community Hub? It happened to me: I changed the display name, then I can not login the community Hub - always went back to the Fizz homepage. Change it back. It will resolve your problem.

Chris K. #7521

Try this:

 

1. Go to the "Profile" section of your Fizz account: https://zone.fizz.ca/dce/customer-ui-prod/#/account/profile
   
2. After you sign in successfully, go to the community page: https://community.fizz.ca/
   
3. If you are not logged in already, just press the Login button on top and you should automatically logged in

 

At least this is how it works for me. Good luck

Alexandre B. 39855

I have the same problem. The login on the community page redirect me to fizz.ca and other times it works. It is probably a problem with fizz website. For me, clearing the cache does the trick. I can log in, but need to try multiple times. We should ask for a fix!

Thanh S.

Please close this thread.