My adress is not listed, how can i subscribe to fizz services or add a custom adress ?

emassie
emassie Posts: 4 ✭✭
in Welcome and join
Hi there !
I want to subscribe for fizz internet at home but my address is not listed in the system. My home is a brand new apartment and the civic number contains a "-1" at the end. How can
I have fizz recognize my address? I do have my own postal code but the civic number is what is causing an issue here.
Did anyone ever had to deal with this ?
what are my option ?
Thanks lovely peeps !

Answers

  • Mike
    Mike Posts: 21,537 ✭✭

    You must contact the support, since it seems that their db is not updated

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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