i could not change my plan before 48 hours and after

Elena M. #15891
Elena M. #15891 Posts: 1 ✭✭
in My Mobile
I trid changed my plane prior 48 hours, but could not change my Plan. The system allow me to change only on due date.
I need increased data and voice for America for January and i do not need it in February can you help me change my plan?

Answers

  • Mike
    Mike Posts: 21,581 ✭✭

    Here we are users, and you post all your information.

     

    The change was suppose to be done before the 3rd of january, one option it is to buy addons an other is to ask for data gift from other users, this is one beautiful thing of Fizz.

     
    Contact the support as soon as possible and ask to remove the pdf

     

    I am trying to ask them to remove it by chat

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

     

    • Go to this page https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
      , if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Vincent D. 39366
    Vincent D. 39366 Posts: 215 ✭✭
    Chat seems like your best option since the system won't allow it
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
    Please close this
  • Gualberto
    Gualberto Posts: 340 ✭✭
    But then you can after and before 72h ?
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    https://fizz.ca/en/contact-us

Categories