I have ordered 2 SIM cards and how to cansel one of them?

Maryna T.

I have ordered 2 SIM cards and how to cancel one of them?

Mike

I do not think that it is possible, but you can try to contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/faq/how-do-i-order-sim-card, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

sman

Your best option is to give to someone with your referral number, if you need one this is mine NPONZ (all letters).

With this code you will receive 35$ at your 3rd invoice.

Nini G. #13860

Communicate with them by messenger, that’s what works best for me.

Jimmy N. #14505

speak with them, the best way to resolve those kind of problems

MichelP

Maryna,
Try to contact them by chat (this service is available from 8h00 to 21h00.
https://fizz.ca/en/faq/how-do-i-order-sim-card
Good luck!

Jimmy N. #14505

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