How to get my advanceed payment back?

Anatoli I.

I just paid for a month but I switched to another mobile provider. No more FIZZ. I want my money back! Thank you!

Nini G. #13860

Communicate with them by messenger,that’s what works best for me.They will refund you if you subscribed less than 15 days ago.You may also unsubscribe on your account.

Lucas A. #13141

You will need to contact the customer service (Messenger works well for this). We are users here, thus we can’t really help you for this

Chris K. #7521

The respond quicker by chat but if you don't have time to wait around facebook messenger is best because you don't need to wait around for their response.

Jimmy N. #14505

Speak with them.
Normally, for internet, you pay the whole month.
On the other hand, for phone services, you only pay what you used until you stop the service, on a prorata based fee.
Hope it helps.

MichelP

Anatoli,
If your account has been activated more than 15 days, it wont be possible to get a refund for the month if you unsubsribe from Fizz.
If your subscription to Fizz is less than 15 days, chat with fizz team and ask for a refund from 8h00 to 21h00) and unsubscribe by yourself into your account:
https://fizz.ca/en/faq/unsubscribe

Olga P. #15146

You will need to contact the customer service and ask for a refund, but you need to be in the first 15 days of using fizz.

sman

From this page

https://fizz.ca/en/faq/unsubscribe

 

• 
  

  Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).

  Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.

  To receive this refund you must not have exceeded:

  • The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
  • 50% of the data included in your monthly plan (unless you have an approved Proof of disability form)

  To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.

   

  
  

Berts

Contact Fizz by chat or messenger

Olivier R. #3666

Contact support is the only way