Why are you changing me 2 times per months ?!

Daniel B. 12467 · January 2020

I just checked my RBC transactions history, and I discovered that you charging me twice each month! ************ and ********* ! Fix this !
Unbelievable. Contact me as soon as possible!!!!!!!!!!!! Otherwise I will cancel my two plans and home internet !

Mike · January 2020

here we are users you need to contact the support, be ready with screenshot of your bank account

They will refund you

CHAT

Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Berts · January 2020

Contact Fizz by chat or messenger for your problem.

Lucas A. #13141 · January 2020

Like Mike mentioned, you need to contact the customer service for this. This forum is for other users only

MichelP · January 2020

Daniel,
To solve your problem about this double billing, thisplease, contact the support online of Fizz.
Chat with them (8h00 to 21h00).
First, get acces to your Fizz account.
Then, Types:
https://fizz.ca/en/contact-us
Wait until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your session with them begins.
V