Monthly Internet Service Invoice does not include my name in it. Any reason for the same?

Azmath

And any way to include my name in the invoice?
This invoice is not being accepted as address proof by govt agencies and causing issues. As the internet modem is installed physically in my address and I am paying monthly bills, I do not understand the reason why the name should not be included in the invoice. Sorry but not happy with this.
I referred to earlier thread where it is mentioned that the name & address is included in the service contract, however, contracts are not considered as address proof, it has to be utility bill with name and address.

Mike

Probably because it is suppose to be used only for personal use.
However, you can print your service agreement and link the two with the client #
 
Ask them

 

CHAT

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MichelP

Azmath,
Try to ask to the support of Fizz about that.
Chat is available from 8h00 to 21h00.
https://fizz.ca/en/contact-us
Wait until you see the green chat bubble down to the right of the page.
Click on it when you see this bubble.
Your session with them is on.

FizzFanTim

You’re absolutely right about this Azmath, it doesn’t seem like it would be too hard for Fizz to include your name and address in the documents you can print by going to My Plans>Transactions on the Fizz website. Please contact customer support during work hours and let us know what they tell you.
For your information, I was able to use my service contract (It looks exactly like a utility bill) when getting my parking vignette from City of Montreal. Maybe try again with whatever government body you were dealing with?
Good luck!

Jimmy N. #14505

Speak with a representative for that matter.

Berts

Call Fizz by chat or messenger.

Alice M. #6356

It’s only digital, but you can print it
Your credit card prove you pay them
Phone bill it accepted everywhere anymore

Nini G. #13860

Communicate with them by Messenger, that’s what work best for me.

__________

You have another option. Go find another internet provider who's printing your name and address on bill.

sman

Needer on mine the name is printed, but I do not care It is a prepaid service

Nini G. #13860

Please choose the best answer to close the discussion.