Internet not connecting?
Answers
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Ddi you try restarting the modem?
Are the lights on the modem responding? Which ones are lit?
Make sure the coaxial cable is screwed in properly to tthe modem.
More tips here:
https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
6 -
When the tech came, was his signal ok ? If yes, it should work.
Hard factory reset your modem.
Or contact them.1 -
Can you provide a picture of the modem so that we can see what lights are on. It should be as follows:
- solid green
- solid blue
- solid blue
- solid green
- flashing green
Are you only trying to connect via Wifi or did you also try with an ethernet cable?
2 -
Follow Fizzy instructions
you can also try
Restore your Wi-Fi modem to its factory settings
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
if you still have problem contact the support
In order to chat with the support.
- Connect to your profil
- Click on profil
- Click on Contact Form
- Click on the green icon in the bottom right
5 - Connect to your profil
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Adelina,
Have you tried to do a reset of your modem.?
In the center, at the back of your modem. There is the place with a needle you put in 40 seconds around.
Wait until all the lights of your modem are coming back (3, 4 minutes).
It can you get back your internet connection.
Check also:
https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
If nothing works, ask tomorrow morning for support via chat (from 8h00 to 21h00).
https://fizz.ca/en/contact-us
Wait until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with them starts.4 -
I had this issue when i first connected my computer to my modem via ethernet cable. Until I noticed when you plug the ethernet cable in, your browser will open up, and you ll need to log yourself in there first. One time only, then it will work .5
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If all of those answers don’t work, communicate with them by messenger, that’s what works best for me. Good luck!3
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Communicate with Fizz by chat or messenger....3
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I believe that you got your answer, can you please close the discussion clicking on "Make this a best answer."2
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Try to restart yr modem.1
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better contact support1
