mobile data perk

Hristo M.

Hello. I just received 500 MB mobile data perk from friend. It is in current status use but unfortunately I could not use it. Is there something additional that I have to do it? Thank you!

Fizzy

When you lookup your mobile data usage, do you see the 500 MB?

If yes, you should be able to use it.

 

Enable your mobile data. Restart your phone.

Do you have correct APN setting on your phone?

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Jimmy N. #14505

Contact them to be sure.

Jimmy N. #14505

Contact them to be sure

sman

Yes you must configure the APN
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

MichelP

If , yo have've received thoses datas correctly,
Please, verify your APN settings on your phone.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Also, try to turn off your phone
or put it on mode airplane 15 seconds.
If nothing works
Ask for support by chat (from 8h00 to 21h00).
https://fizz.ca/en/faq/resolving-issues
Wait until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with them begins.

sman

@Hristo, did you solved?

Alfio

You do need to have data plan first. If you do not have a data plan, you cannot use gifted data,

Nini G. #13860

Communicate with them by messenger, that’s what works best for me.

Leon B. #390

Also note that if you are level 1, you can only use one perk slot at a time. So if you already have a 250mb one, you cannot add a 500mb one. You must replace it. Until you reach level 3, where you can have a 2nd slot

Berts

Call Fizz by messenger or chat.

Nini G. #13860

Please choose the best answer to close the discussion.

AYTB

If you are a lvl 1 user, note that u can only use one perk at the time.