Can't access mobile data
Answers
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You can have two possible problèmes
the configuration of the APN
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
And the phone compatibility
https://fizz.ca/en/faq/compatible-devices
Check this two, if everything is correct you must contact the supportTo contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 4 p.m. (EST) the 31st of dec.
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
10 - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
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Communicate with them by messenger, that’s what works best for me.3
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Follow mike instructions4
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Can you place calls or TXT?
The "no signal" message leads me to believe that the phone has no cell connection at all.
If this is the case, ensure the SIM card was inserted correctly.
Try to reboot.
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If it is only data, then follow Mike's advice
Here are the APN settings
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APN: mobile.bm
MMSC: http://mms.mobile.bm
Proxy MMS: mmsproxy.mobile.bm
Port MMS: 80
Type APN: par défaut, mms, supl7 -
Titus,
Do you have a compatible phone? Please, check this first.
or
Your problem must be the configuration of your APN Settings.
See the link:
https://fizz.ca/en/solutions/search?keys=APN+Settings
If you cant resolve this problem by you own, please chat with fizz team:
https://fizz.ca/en/faq/resolving-issues
A green bubble chat will appear down to the right of the page.
When you see it. Click on it.
Your chat session with Fizz is on.
Good Luck!4 -
Speaking with them is the best option5
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Verify if you are in the zone of coverage as well, if it isn't the case, you can have access to fizz partner networks. Then, you will need an other APN configuration. Follow Mike's link to get further information.4
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Try to activate data on your phone or reinserting the SIM.
Otherwise, Contact an employee.5 -
Feel free to post the solution here to help other users when you've been in touch with Fizz. Happy new year!3
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We're you able to solve this issue? If so, what did you do to gain access to mobile data?1
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Have you been able to resolve it ?1
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If you have a Compatible unlocked phone, and your problem is APN settings here is the proper guide
APN : mobile.bm
Proxy : Not Set
Port : Not Set
Username : Not Set
Password : Not Set
Server : Not Set
MMSC : http://mms.mobile.bm
MMS Proxy : mmsproxy.mobile.bm
MMS Port : 80
MCC : 302
MNC : 500
Authentication Type : Not Set
APN type : default,mms,supl
APN protocol: Ipv4
APN roaming protocol: Ipv4
Enable/disable APN: APN Enabled
Bearer: Unspecified
MVNO type : None
MVNO Value : Not set0
