I have problem in the line call can't connect
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shahid S. #4117
Posts: 2 ✭✭
in My Mobile
I have problem in the line call can't connect When the call is connected, there's something wrong in the line I cannot hear the person. plzz help
20
Answers
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If you don’t get a solution to your problem,Communicate with Fizz,that’s what works best for me.
But I don’t think it’s a problem with Fizz but probably with your phone.Try to reset it.5 -
Sharid,
Have you tried to turn off your phone and re-open it?
Active airplane mode on your phone 20 seconds or put your sim card in another phone to test it?
Do you have a compatible phone for the network of Fizz?
If nothing change, contact the support for help on line.
The Fizz chat service is available to 8h00 to 21h00.
First, access online to your account.
Then, type:
https://fizz.ca/en/faq/resolving-issues
Wait some minutes until you see the green chat bubble down to the right of the page.
When you see it, Click on it.
You chat session with Fizz is on.10 -
Better speam with a representative.5
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Does this happen to ONE particular line? Or to anyone you call?
Might be a crucial element to find your answer4 -
Follow MichelP recommandation.4
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@Shahid, you must try with an other mobile phone, take the SIM and insert in a friend phone to test it.
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You can also try with a bluetooth device or similar, to see that the problem is not coming from your speaker.
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It can be a problem with your phone, hardware can have problems.5 -
Hi shahid,
If you follow MichelP i structions and you dont't solve the issue, then communicate with a rep by facebook messanger or contact form.4 -
I think you should contact fizz through the chat. Sorry3
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Please choose a best answer to close the discussion.Thank you!1
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I have no problem so far and just switch to Fizz a few days ago. Hope you got the help you needed2
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Please post the solution once you've been in touch with Fizz to help other users with similar questions. Thanks!
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Shahid, your feedback how this issue is resolved will benefit the Fizz help community, please let us know.0
This discussion has been closed.