How to view bonus accumulated credit, what was used, and remaining credits?

A D. #9628

I read that you must track your own "bonus referral" manually.
Lets say I am not sure if 3, 4, 5... people finally used my code, what do you do?
How do you view your total accumulated bonus credit? And what has been used so far in your monthly bills/invoices?
And what about tracking remaining credits?
I can't believe that Fizz does not have a simple system to show #referrals used, amount of credit, how much was used, how much is left, etc...
Fizz has all the details, why not provide it to each user in their billing?
Seems we are back in prehistoric times and each user must keep track of their own details. This makes no sense...

Mike

You must check under your account
My Pofile -> Referral Bonuses
to see the status of your referral

And you need to check the transaction history to see the referral applied to your bill

Olga P. #15146

Hello A,
Check under My Pofile ---> Referral Bonuses.
Good luck!

Berts

Check in your account,my profile ,referal bonus.....

Michelle C. #15180

Just look under your account profile
there is a section called referral

Jimmy N. #14505

First you can check in your profile for references bonuses.
Then you must check your monthly bill to see where they have been applied . If any discrepancies, speak with a representative.

Fizzy

It's exactly what Mike wrote. While chatting with Fizz support in the past, I asked about the status of my referral credits. They told me they would have to calculate it in the same way as we would do.

 

You can see your earned credits under My Pofile -> Referral Bonuses. You need to add these up.

You need to check your transaction history and see how many of your referral credits were used.

 

 

sman

Est-ce que vous avez eu des problèmes avec les credits?

MichelP

A,
Please, check: Under Profile --- Referral Bonus
You must also see your montly bill to see how they have credited your referral bonuses.
It demands some attention. Their system is not easy to follow.
Good luck!

A D. #9628

Thanks to everyone for the replies. I found the "referral bonuses" location.
/
But (as Fizzy pointed), I must then check each of my monthly bill to see where credits have been applied, how much was applied, then do calculations to see how much is left over and should be applied to future invoices.
/
You are telling me that Fizz is incapable of simply displaying this info?
So I have to do all the calculations. I must do this each month. Each time I have a referral. And I have to check each month to ensure credits are applied properly,
/
As one TV commercial says: are we back to the 1980s, with manual calculations & invoices? Or back to the Flinstone way of doing thing?
/
Rather sad & disappointing...

clau3166

I had the same question. They do manually calculate it. I have been keeping track on my own to facilitate the process. As long as you know how many referrals you have, how many have been unlocked, and your monthly cost (before tax), you can easily keep track of your remaining balance. Good luck!

Nini G. #13860

Go on your account!

Nini G. #13860

Check your account!

Jimmy N. #14505

Glad you found the info needed !

Fizzy

I'm sure Fizz has the amount calculated somewhere in our account.

It might just be a matter of displaying the amount on our account for us and for Fizz reps to see.

Leifuer

Yeah, you are right, Fizz has its own tracking system.

For customers, what we can do is firstly find out our ref bonus, which is already mentioned several times by others Fizzers here. Second check month bill history, bill will show every detail. Then with the help the calculator, one can get the final remaining bonus.

This is so complicated, maybe Fizz should think about adding this feature to customers!

Olga P. #15146

Thanks A for sharing!

Allison W.

It is a bit crazy that there's no running total of referral credits earned vs used in the user accounts. This post did prompt me to add mine up myself though.

Thanh S.

Please close this

Gualberto

You found it ?