chat/payment?

the chat bubble fo support is not appearing and i really need to talk to someone. On the website it says that you accept prepaid mastercard but suddenly, vanilla, on of the sole prepaid mastercard/visa providers does not work on reccurent charges. I woud like to know if it woud be possible to make this months payment a one time patment to avoid this problem...I just happened to get my wallet stolen and had to cancel my credit card. I have no other option but guest coming over tomorrow anyway? thank you to whoever reads this

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