Not received

Simon G. #15060

SIM Card not received

TheMMc

You will need to contact the support of fizz via messenger or via the chat. We are just fizz user here.

Nini G. #13860

Communicate with them by messenger, that’s what works best for me.

Fizzy

You can read here to track your delivery: https://fizz.ca/en/faq/who-is-delivering-my-sim-card-how-do-i-track-my-shipment-contact-the-shipper

 

How long ago did you order it? If there is a problem, you can contact Fizz support.

https://fizz.ca/en/contact-us

 

Usually they will tell you to order and pay for another SIM card. Once you have received it and activated, you can contact Fizz support again to receive a credit for the missing SIM.

MichelP

Simon,
You can track your sim:
https://fizz.ca/en/faq/who-is-delivering-my-sim-card-how-do-i-track-my-shipment-contact-the-shipper
And also, It would be to get help by Fizz customer service.
Please, chat with them online tomorrow (available from 8h00 to 21h00).
First, open a session online and access to your account.
Then, Type:
https://fizz.ca/en/faq/resolving-issues
A green bubble chat will appear down to the right of the page.
When you see it, click on it.
Your chat session will begin with them.
or by facebook:
https://facebook.com/fizz.ca/ Click: Send Message

Berts

Communicate with Fizz.

vanigh

If the courier company says that your sim card was delivered then, the chances are that it was stolen, it happened to me and to few other Fizz customers. The courier leaves the The SIM envelope at the front (lobby) door of your building or house, Not a smart idea.
Contact Fizz Support, Order another SIM, let them deliver somewhere it's safe or somebody will receive it personally, once you activate your sim card, Fizz will re-reimburse you for the first one.
Feel free to use my Referral CODE 7UJV7
Welcome to Fizz community.

Olga P. #15146

Contact them by messanger

Alfio

Had a SIM card missing from my packet. After contacting Fizz, ordered another one, and they then refunded me. Go ahead and contact Fizz.