Selected network (Fizz) unavailable?

Pavel M.

I was using Fizz for several months without any issues. But the day before yesterday my phone lost network connection and showed a notification saying "Selected network (Fizz) unavailable". Since then it does not connect to Fizz network anymore, and showing a message "Emergency calls only".
So far I tried:
- restart the phone
- reinsert the sim card
- enable/disable Airplane mode
- manually select network, but none of the networks in the list worked
My phone is Google Pixel 3a with Android 10.

Mike

You should try the SIM in an other phone, it seems a SIM problem

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy

Have you checked your mobile plan on your Fizz account?

Is your plan active?

Perhaps there may have been a problem with your latest renewal.

Lucas A. #13141

It really looks like it’s a SIM card issue, if it didn’t start on your plan payment date. Try to contact the support team about the issue

MichelP

I think you have a problem with your sim card.
Does your montly payment has been made with problem with your credit card?
Maybe, ask for support with Fizz online.
Chat with them (8h00 t0 21h00).
First, open a session on line and access to your account.
Then, Type:
https://fizz.ca/en/faq/resolving-issues
A green chat bubble will appear down to the right of the page.
When you see it, click on it.
Your chat session is beginning.