Take over phone number?

Sami M. #7880
Sami M. #7880 Posts: 1 ✭✭
in My Mobile
I am taking over the phone number of someone who is already a Fizz member. He already provided a consent. How do I proceed?

Answers

  • Mike
    Mike Posts: 21,584 ✭✭

    The easy way is to transfer the number in you plan.


    Otherwise, contact the support, since you need to change the email too, and this it seems to be tricky.

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 11,807 ✭✭

    You should be able to change everythng on the account yourself.

    Password, email, name, address. credit card, etc.

  • Berts
    Berts Posts: 824 ✭✭
    Contact support for arrangement.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Yes, you can add someone in your plan with his consent. To be sure about how process,
    Please, contact the support from Fizz with chat online.
    First, acces to your fizz account online.
    Then, typing:
    https://fizz.ca/en/faq/resolving-issues
    You will see a green chat bubble down to the right of the page.
    When you see it, click on it.
    Your session online begins with them.
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    If you have access the the profile of this person...you may change all the information with yours!
This discussion has been closed.

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