Revert back to BETA prices please?

Iftikhar

I have changed the plan to the old 60Mps in my new address but paying 50$/month, since I was the beta user of Fizz internet service and was promised to be reverted back the prices of $35/month, I request sincerely to revert back and credit the extra charged on my credit card. Thanks

Mike

Try to contact the support

 

But this was the rule, if you do not change the plan you will keep your price

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Iftikhar

I sent them message on facebook but did not get response as of now. Also no bubble appears on the website either.

Patrick C. #14966

Once the plan is changed you lose the stabilization price

MichelP

Sorry for you.
If you've changed your plan, you have losed your preferential (stabilization) price.
That 's the rule.
You were obliged to keep it.