Buying data when you reached your limit

Jeremy P. #2453

I've ran out of data on my Fizz account. There is a system notification to "Sign in to Fizz Network". This page takes me to the Fizz website but I doesn't seems to be able to reach the page.
However, Fizz finally activated browsing on their website even though you are out of data so you can use your browser to go to Fizz website.
I though I could then log in my account and buy some more data, but I'm unable to login. The problem is coming from the fact Fizz website is allowed while having no data, but not the captcha provider. So the captcha is not appearing on the web page and if you try to login, it will tell you the captcha is not valid. Fizz should fix that!

Mike

Send me your email or phone number I will give you some data

Fling

CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Jason B. 35371

This seems like an unfortunate oversight. Maybe contact support and let them know so others don't run into the same issue

Mike

Check your privacy setting, I am not able to find you

 

https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community

 

How to change your Fizz privacy settings:

1. Go to My Profile in your Fizz account.
2. Scroll to Settings.
3. Click on Privacy.
4. Here you can select one of three privacy options:

• 
  Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.
• 
  Private: You can receive gifts from everyone. You cannot be searched or added as a contact.
• 
  Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.

Mike

Sent the data

MichelP

Follow the instructions given by Mike.

M T. #12340

The most efficient and easy way to buy add on would be sending sms ;
Fizz should use this method to allow users to buy addon :
.
examples
- 10500 : buy 500M of data
- 101000 : buy 1G
- 102000 : buy 2G
- 20300 : buy 300 minutes of call
- 2060 : buy 60 minutes of call
- 30200 : buy 200 texts

Berts

Follow Mike recommandation....

Nini G. #13860

I also have data to give. Good luck with your problem!