How to add a new service address?

yijing

I have made an appointment to move the internet to a new address. But I want to keep the internet service of the orginal address at the same time. How can I do?

Mike

I do not think that it is possible without overlap the 2 services since you need to move the modem

 

https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

 

1. Log into your Fizz account and click on My plans.

2. Select your internet plan and click on Manage my plan.

3. Click on Moving my service.

4. Follow the instructions. You’ll have to:

   • validate the availability of the Fizz Home Internet service at your new address;

   • confirm your new plan;

   • schedule your installation appointment at your new address;

   • confirm your deactivation date at your current address.

Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address.

 

I’m trying to choose my new plan for my new address, and I am told that Fizz Home Internet is not available. What do I do?

Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and Ontario. In time, the service will become available to a growing number of postal codes.

 

The internet connection of a provider other than Fizz is still active at my new address. What do I do?

If the person currently living in your new address is subscribed to a Fizz competitor, it is their responsibility to move their plan or unsubscribe. You can proceed with moving your Fizz plan to this address without worrying about whether they have initiated a move with their provider. 

A Fizz internet connection is still active at my new address. What do I do?

If the person currently living at your new address is a Fizz member, it’ll be impossible to process your request for a Home Internet plan at this address. You’ll have to wait for that person to deactivate their own plan.

 

I’m trying to select my plan for my new address, and I can’t select the speed I want. Why?

Not all internet connections are created equal. You may end up moving from an area with high bandwidth to one with lower bandwidth. Download speeds vary because some regions lack robust broadband infrastructure. 

If the speed you want is not available at your new address, simply choose another one that is. It’s not all bad news — lower speed means a lower monthly fee.

 

The date for my installation appointment at my new address is different from the date at which I’m deactivating my service at my current address. What do I do?

No worries, we’ve got this.

Let’s say you scheduled your installation appointment at your new address for May 20, and selected May 15 to deactivate your plan at your current address.

If your new plan is the same as the one you’re deactivating:

• On May 15, your Home Internet plan will be put on pause. You won't incur any fees for the days during which your plan is on pause. 
• On May 20, once your installation is complete, your plan will be reactivated.

Since your plan will have been paused:
- The dates of your payment cycle will shift. In our example, the cycle will shift by five (5) days.
 

If your new plan is different from the one you’re deactivating:

• On the day that you submit your move order, the first monthly payment of your new Home Internet plan will be billed to you, and that new plan will be immediately put on pause until your installation appointment. You won't incur any fees for those days during which your plan is on pause.
• On May 15, your old Home Internet service will be deactivated, and you will be refunded the prorated amount of this plan’s monthly price based on the number of days that was left in your payment cycle. 
• On May 20, once your installation appointment is complete, your new plan will be activated, and your new payment cycle (which you already paid for when you placed your move order) will begin. 

 

I’m bringing my Fizz Wi-Fi modem with me at my new address. Do I still need to plan an installation appointment?

Yes. You must plan an installation appointment so a technician can make sure the cable connection works properly.

Jason B. 35371

I agree with Mike, I don't believe it is possible to overlap the 2 on the same account. You would likely need to make a second for the new address.

Berts

Follow Mike instructions...

MichelP

Please,
Follow the instructions given by Mike

Nini G. #13860

You will need a new modem for the other address.