You fail to provide the service

Leonardo P. #14753

I had an appointment from 17h to 21h and one showed up either call it is like the appointment never exist. Is like that the service you're are planning to provide?

Takion

You need to reach tech support this is a user forum.
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT
Go to this page https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy

Sorry to hear about the missed appointment.

Please check to see if they tried to contact you by email or phone.

 

If you are willing to give Fizz another chance, this is the info Fizz posts about service appointments

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

 

You can also contact Fizz support to get their reassurance.

Fling

 

It's happen sometime when the Videotron technicien other appointment before take to much time. 

You have no other choice than reschedule another appointment. 

 

To reschedule your technician appointment:

1. Log into your account and go to Manage plan.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.

• To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.
  • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
• To cancel an appointment, click on Cancel.
  • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

Leonardo P. #14753

How poor service so bad impression man