Why don't I have internet connection even though it's been paid for?

Shravan

I updated my payment method and made a payment but my account is frozen and there's no internet connection. Please help.

Mike

if your payment failled they can take couple of hourrs toverify the payment

Did you try to restart your modem?

 

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

 

MichelP

If Your account is currently inactive and blocked, it must be reset by fizz support.
Please, contact the Fizz chat service online:
Open a session and go to your account:
Type:
https://fizz.ca/en/solutions
You will see a green bubble chat appear down the right page.
when you see it, click on it.
Your chat session will begin.
Elaborate your problem about your credit card and your account frozen. Good chance!