Extra Charge
Answers
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It is not true
Contact the support and let them deal with it
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
7 - Go to this page https://fizz.ca/en/contact-us, if you are not connect login
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He doesn't know what he is talking about and it's a shame you lost your time because of that. Contact the support to deal with this situation.6
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No they are not supposed to charge you for that. If they do, contact the support.5
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So, it is not my fault that there is no cable entering my house and I don't need to pay for VIP?
I will set up the modem by myself.6 -
No, they should not charge you for that. After all, it should not be Videotron guy.
If there is no cable, you will not be able to subscribe. Otherwise, they will do the necessary connections and it will not be at your charge.6 -
you do not need to pay for VIP. even if you want to connect to another plug than your default one.
you pay for VIP only if you need to physically connect and set up your modem for internet.6 -
The tech must bring the cable inside your home, testing it and giving you the modem without any charge7
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That is from the chat with Fizz:
"To thank you that you had chosen Fizz as your provider, we cover the costs.
Anca"7 -
"we cover the costs" - thats correct and confirmed.
now just please choose the best answer to mark your question as resolved.6 -
Contact the support,no additionnel charge....6
