mobile plan fees went up without noticed?
Answers
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It happen to me 2 months ago and it was a problem on the generation of the web page
Contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/solutions
, if you are not connect login - The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
10 - Go to this page https://fizz.ca/en/solutions
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It's another nice bug again.6
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sometimes it happens when you apply bonus or a reward, they count it at full price.
you need to contact fizz support to get it fixed. Your price is launching price,
it is not supposed to change at least until next month, depending on when you subscribed.6 -
contact with Fizz.
it should be a bug!
hope that solve your problem .5
