payment declined?

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Brent I.
Brent I. Posts: 3 ✭✭
in About my account
My payment was declined on my credit card. I haven't changed cards and my card is not expired.

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    Try to contact the credit card issuer and ask for the reason

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page  https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    Have you moved or changed address?

     

    If yes, you should update your billing address on your Fizz account.

     

    If this is not the case, feel free to contact Fizz support.

  • sasadrine
    sasadrine Posts: 57 ✭✭
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    Only Fizz customer support can help. Try the chat bubble or Facebook messenger.
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