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You charged me for 4 SIM cards that I never ordered and you sent them to another address I do not kn

Disputing a charge of $45.99 for 4 sims I never ordered and you sent them to somebody else address. It is a fraud.

Answers

  • Mike
    Mike Posts: 18,409

    Here we are users, please contact the support

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • If this is actually a fraud and not a bug then you should modify your password right away.
  • MichelP
    MichelP Posts: 8,383
    Here, we are users. Please, ask for support with Fizz customer service.
    You need to chat (8h00 to 21h00).
    Connect you to your account on line, first and
    type:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    A green bubble chat will appeair down the right page. Click on it when you see it.
    Your chat session is on.
  • Fling
    Fling Posts: 2,534

    Someone is using your credit card. Call your credit card company to know how to stop those people to fraud you.

    And contact the support 

     

    CHAT

    Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-doif you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Mike
    Mike Posts: 18,409
    Someone is using your Fizz account, since you have the transaction history, contact the support, the credit card issuer et probably the police
  • Berts
    Berts Posts: 815
    Call Fizz by messenger....
  • kk
    kk Posts: 135
    do you actually have any service with fizz or you only noticed it with your credit card transactions?
  • If it shows up in your account
    Under Orders
    Then your fizz account has been compromised change your password
    -
    If its not under your orders and you are seeing it in your CC statement
    Then your CC has been compromised
    In this case contact your CC company
    Have the current one frozen and order a new one
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