Can you please elaborate more?
Did you activate your plan and you did a mistake during the process?
Probably you exchanged the letter L for a 1, zero for an O or vice versa. Double check the characters.
If you have problems transfering the number the following informations can help
If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may need to choose a new number. Either way, the issue needs to be resolved within one payment cycle. If it isn’t resolved, your plan will be cancelled three days before the end of your payment cycle.
It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers are eligible for transfer to a new provider.
The choice to transfer your current number is made when you activate your SIM. To learn more, see: How do I transfer my current phone number to Fizz?
Your number will be transferred and activated within two hours of activating your SIM card. To learn more about this, see: I just activated my SIM card. How long before I can use my plan?
There are several reasons why we may have been unable to transfer your current phone to your Fizz plan. You will receive an in-account notification explaining why the transfer failed and providing next steps for solving the problem. How to check your Fizz notifications.
You may have mistyped your current phone number. Verify your phone number and try again.
Note that we can only transfer mobile numbers coming from the province of Quebec or the Ottawa region. Your number must also be in the Fizz subscription area. If your number starts with an area code outside the subscription area, your number cannot be transferred to Fizz.
You may have mistyped one of these numbers. Verify your account number or IMEI and try again.
Only the IMEI from the phone you used with your previous provider can allow the transfer of your number.
If the IMEI number is more than 15 digits long, only use the first 15.
Some mobile providers (for example, Virgin) ask you to enter a PIN when you transfer your phone number. You may have mistyped this PIN. Verify you PIN and try again.
You will receive an email and/or in-account notification within two hours that provides details about the specific issue and the steps needed to resolve any technical difficulties.
While we resolve this technical difficulty, your new Fizz plan will be activated so you can start using it. You will be able to make calls, text and use your data. You will not be able to receive calls or text messages (they will still be directed to your old provider). Read your in-account notifications.
To transfer your number from another mobile provider, you must keep your previous plan active until the transfer is completed. If you have already cancelled your plan, we will not be able to transfer your number. In this case, choose a new number.
It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution. Please choose a new number.
It is not possible to transfer a number that has anti-port protection — a security feature that prevents numbers from being transferred. It’s also possible that your current provider has blocked your number from being transferred if you haven’t paid your bill with them. In these cases, speak with your current provider to lift the protection, or choose a new number.
It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP.
If it’s impossible for us to transfer your phone number (and you’re still subscribed with your old mobile service provider), your subscription with that provider remains active.
Your Fizz account will be created and you’ll be able to make calls, send texts and use your data. You won’t, however, receive any calls or texts (these will still be redirected to your old provider). If the transfer is impossible, we’ll contact you with your options.