Why is wifi not appearing on laptop and always disconnects??

Tanya H.

My wifi always disconnects by it self and sometimes it appears on my laptop... and sometimes it doesnt. Even if i try to close everything ..wait 10 seconds ans restart.

MichelP

Tanya,
Try to reset your modem.
If it doesnt work,
Chat with them: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Kovid

It's likely a problem with the modem.
Reach out to Fizz for help.

Khal

Been happening to me too a few times lately. Unplugging and plugging the modem back in seems to fix it. Strangely, the phone seems to never lose wifi connection, maybe our laptop technology is just older and weaker than our phones.

Berts

Call Fizz directly....

Nini G. #13860

Reset your modem, if it doesn’t work communicate with Fizz by messenger.They are usually fast to fix a problem....in my case anyway.

Fling

You need to try all those solution in this link before reaching the support. That's what they will say you to do.
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
.
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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