How do i get travel add on!?!!
Answers
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Here the instructions
To buy a Travel Add-On:
- Go to My Plans in your Fizz account.
- Scroll to the plan you wish to change.
- Click on Manage and choose Travel.
- Enter the name of the main country you will be visiting. (If you’re going to more than one country, tell us where you will be spending the most time).
- On the next screen, select Travel Add-On.
- You will see different options for your travel zone. Choose the option that suits you, based on the amount of data, minutes and text you will need.
- Click Confirm and pay for your Travel Add-On. It will be activated immediately.
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I did all of that imt going to mexico so i press sreach and nothing..the site freezes7
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Christine,
In your account,
choose : my plan, manage, travel (enter name of the country, you will visit)
on the nex screen, select: travel add-on
choose what you need: date, minutes or text
click: confirm and pay your add-on
It's effective now.6 -
if it does not work with your phone or an other browser, contact the support
And the research is automaticaly and the filter narrow down the choise during the typing therfore type anc click on the list
see imageTo contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
4 - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
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Log into your account, then go to "My Plan", then manage, then travel.
It's straightforward, and enjoy your trip. Note that travel addons are valid for 2 billing cycles.3 -
Once you type in "mexico", you should see the available matching countries in green. You can click on the country you want to select it.
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Once you have purchased the travel add-on, you will see it on your account.
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Log into your account, then go to Plans, then change plan , then you will find.
Travel addons are valid for 2 billing cycles. Enjoy your trip abroad.4 -
Go to your profile.4
