Can I stop home internet while on vacation?

Kenji W.

With a home internet plan, am I able to temporarily stop my internet service while I’m on vacation for a couple months so I don’t have to pay the full monthly fee while I’m away?

Alfio

Unfortunately no.

FC

Of course you can. Just deactive your account, and re-active it again when you come back. However, if you have intro-price, you will loss your good deal and regular price will apply to you.

Khal

I think I read on here that you can pause it for 3 months, not sure if that's for mobile only or if it applies to internet plans too.

Kovid

I think you need to chat with Fizz to find out.
You might lose your discounted prices and how about the modem?
Did you buy it upfront, in this case there is no problem. If you rent it, do you have to return it or do you have to pay the rent anyway?

MichelP

Kenji,
i'm not sure, Do you have a discounted price of your plan, if yes, you will loose it.
To get a really exact answer, chat with them today.
https://fizz.ca/en/contact-us

888

You should chat with one of Fizz representatives. Check our Solution Hub (https://fizz.ca/en/solutions) just wait like 2 or 3 seconds for the bubble chat to appear. Hope that helps.

Nini G. #13860

Ask them by communicating with messenger.But I think MichelP is right...you might loose your deal by deactivating your plan.

Irene

You can unsubscribe but you need to send back the modem

Kovid

Now it depends on the length of your absence and how much you're paying now because you have to pay to return the modem and get it again when you are back. Also, if you have anything home you want to keep connected to the internet as you're away, you might want to keep you internet service but downgrade it to a cheaper and lower speed.