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continuing SIM card

HI i wanna ask how to continue to use the SIM card. I already use for 1 month. It's time to pay for another month. But i really don't understand what is the accurate process I need to unfreeze my SIM card.


  • Fling
    Fling Posts: 2,534


    Your payment is automaticly took on your credit card each month.


     You can use a Visa or Mastercard credit card (including prepaid), or a Visa Debit card to pay for your Fizz plans.

    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.


    Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
    1. Log into your Fizz account.
    2. Select the plan, and click on Manage/Payment method


    Try to contact the support for help. They have tool to see what's going on with your account.


    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.




    • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-doif you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)



    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 6,450

    Make sure you have a valid credit card registered to your Fizz account and to your mobile plan.

    When was your renewal date?

    Did you receive a notification or email from Fizz that there was a problem with your payment?

    Logon your account to check your mobile plan.


  • Alfio
    Alfio Posts: 386
    If your account is frozen, then a payment did not make it through and you will need to contact Fizz. Payments happen auto-magically as long as you have a valid credit card on-file in your account, and nothing bad happens during the transaction. Sometimes things to go as planned, and in that case you need to contact Fizz to have it resolved.
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