Changing plan ?

sergiu B. #3629 · November 2019

Hi Fizz,
I changed my plan before the billing cycle to Canada coverage and 4 GB but it didn't work. Im still seeing the old plan.
I need to travel to Ontario next week.
How i get the new plan without paying Add Ons ?
Thank you
Regards

Mike · November 2019

Here we are users, you need to contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fling · November 2019

I think you will have no other choice than take add-on for your trip to Ontario. They often answer that is your error or a system error, we are sorry and we can't do nothing about that. Thank you for understanding. Change again your plan to have it at your next billing cycle.
.
But that doesn't hurt to ask. Good luck !

SittingRam · November 2019

That’s really a bummer. Let us know if support is able to force the plan into this month’s cycle

Kovid · November 2019

Sergiu: you're not alone. I was wondering if it happened to other customers as well. I contacted customer service and I was asked to resubmit the same changes. There was a technical problem, according to customer service. It's only next billing cycle the changes will be implemented. My understanding is that it's only at the beginning of a billing cycle that your plan can be changed.

Allison W. · November 2019

If they cannot change your plan for you this cycle, I would ask them to reimburse you the difference between the increased plan cost and what you have to spend in add ons to use your phone out of province next week. Their website has a problem, has had a problem with changing plans for months, and they have not yet fixed it. You should not have to pay for their problem.

Legandir · November 2019

You Will loss the good Price!!

Alfio · November 2019

Yes, did you consider that the change will bring you to post-oct 17 pricing? Maybe they tried doing you a favour :-) Seriously, I would contact Fizz and be firm with them. Might take a few tries. You do have evidence that you made your change. They should have the capability to over ride the system in this case. My thoughts, if I were in your shoes ....