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not able to make and receive phone call today

In montreal area, and since this morning I am not be able to receive and make any phone calls. The signal level seems perfect, and the phone has been up for running for quite a while with Fizz network. Restarting the phone does not solve the issue.
Anyone has the same issue today?

Answers

  • Fizzy
    Fizzy Posts: 6,450

    You are not alone. Others today have mentioned issue with SMS and possibly calling as well.

     

    Check the usual possible problem areas:

    - Fizz account is okay, plan is active in good standing?

    - Restart phone. Try enabling airplane mode, wait 1 min, then disable.

    - Is mobile data working?

     

    If you cannot resolve the issue, you can contact Fizz support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

      • You're logged into your Fizz account.
      • You're active on a help page such as 

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Peenis
    Peenis Posts: 90
    Well it’s the same for me since 8 am. Still no service at 2 pm !!!! This is ridiculous.
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