You need to contact the support, only the support can look on it
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
Here are some things to take note of before contacting Fizz support.
Are you gifting by phone number or email address?
If it is by email, does that account have more than one mobile plan?
Did your friend receive the email titled "You just got a gift."? Check also in the spam/junk folder.
Is your friend absolutely sure the data was not added? Cause it gets added automatcially. The gift gets added as roll-over data and will remain on the account until after the following renewal.