My friend didn't receive my gift

jason C. 33536
jason C. 33536 Posts: 2 ✭✭
in Your Fizz Account
I gave 500MB gift to my friend, and the data was already deducted from my account, But it did not got in to my friend's account. This is the 2nd time. Why?

Answers

  • Mike
    Mike Posts: 21,566 ✭✭

    You need to contact the support, only the support can look on it

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 11,795 ✭✭

    Here are some things to take note of before contacting Fizz support.

    Are you gifting by phone number or email address?

    If it is by email, does that account have more than one mobile plan?

     

    Did your friend receive the email titled "You just got a gift."? Check also in the spam/junk folder.

    Is your friend absolutely sure the data was not added? Cause it gets added automatcially. The gift gets added as roll-over data and will remain on the account until after the following renewal.

  • Elizabeth B. #5037
    Elizabeth B. #5037 Posts: 80 ✭✭
    try contacting support via facebook messenger
  • SittingRam
    SittingRam Posts: 320 ✭✭
    Very interesting, let us know what support tells you. Does your friend have a data plan?
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