Internet keeps disconnecting randomly, how can I have my line checked?

hltr

Hi,
My Internet keeps disconnecting lately. Everytime it happens, I lose the public IP address when checking in the firmware. Ping test in Diagnostic obviously failed with 100% loss. I have to reboot it everytime to make it work again. I also tried a Factory Reset but it didn't fix the issue.

Fizzy

To get your line checked, you have to contact Fizz support.

Was this already done by the technician who setup your install?

You should make sure your coaxial cable is well screwed in at both ends.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

hltr

A tech (videotron I think) came a few months ago and found a defective wire outside and fixed it. It got stable for a few months till recently when the disconnections became more and more frequently. How can I contact your support?
Thank you,