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Internet keeps disconnecting randomly, how can I have my line checked?

hltr
hltr Posts: 4
Hi,
My Internet keeps disconnecting lately. Everytime it happens, I lose the public IP address when checking in the firmware. Ping test in Diagnostic obviously failed with 100% loss. I have to reboot it everytime to make it work again. I also tried a Factory Reset but it didn't fix the issue.

Answers

  • hltr
    hltr Posts: 4
    A tech (videotron I think) came a few months ago and found a defective wire outside and fixed it. It got stable for a few months till recently when the disconnections became more and more frequently. How can I contact your support?
    Thank you,
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