Why my Internet Speed keeps dropping out?

Jean-Christophe S. #12694

Hello! I need to reboot my modem/router each morning and evening (so each time I need internet) since the speed is stuck to 1 Mbps. By rebooting, I achieved to get my plan speed -30. This is kind of frustrating to do it multiple times a day.
Any ideas?
Thanks!

Mike

Probably is a BUG in the firmware

Kai C. #4256

I would contact Fizz support. Maybe you have a bad modem.

 

This is the support page https://fizz.ca/en/contact-us where you can access the chat bubble.

Quang D. #10622

That's strange. I tested and used my Internet constantly from Jan 2019 and the speed exceeds my subscription, sometimes by more than 10%. I suggest you to contact customer support. They can resolve it easily with some changes in configurations from their end.

jeedey

First thing would be contact Fizz. They might have an idea of what's hapenning.

Fizzy

Have you try this troubleshooting first?

https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

GOAT

You probably need a new modem. Contact Fizz support via Facebook

Sanjay

factory reset your modem and if the issue is still there