I don't have internet even if the modem is on

I dont have interner even if the modem is on, I have tried everything but still not working


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165

    if you already try to reboot and checked the cable connection, contact the support


    • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • M T. #338
    M T. #338 Posts: 2,940
    Did you have any issue with your payment ?
  • vanigh
    vanigh Posts: 291
    Was your internet working before? if it was, check all connections, also check if your payment is going through, you can also Re-set your fizz modem.
    Do you see all lights "ON" on your modem or only the power light is ON
    It will help, if you tell us what lights do you see on your Modem, can you login to your modem?
  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124

    It would help if you let us know what you already tried.


    For internet troubleshooting, the most frequently asked questions are:

    Did your internet work before?

    If you are an existing customer, did you check your Fizz account to make sure your plan is active?

    If you are a new customer, did the technician check your cable line at time of installation?


    Did you check that the coxial cable is tightly screwed in at both ends?

    Are the lights on your modem working? Did you try resetting it by holding down the reset button for 10 seconds.


    If the problem persists, you can contact Fizz support for help.


    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.



    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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