My new address already has a subscriber. Previous tenants have unsubscribed. How do I solve this?

Nick M. #12518
Nick M. #12518 Posts: 1 ✭✭
in Internet
I want to subscribe to FIZZ but my new address already has a subscriber. The previous tenants have unsubscribed. How do I solve this?

Answers

  • Mike
    Mike Posts: 20,715 ✭✭

    The only way is to chat with support

    CHAT


    • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Attariyah
    Attariyah Posts: 79 ✭✭

    Yup you have to contact customer support. Btw is this for internet? Because for mobile this shouldn't be a problem.

    If it is for internet then check out this link it might help: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

     

     

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