I ordered a sim card and it says that there is a wrong address. How can i solve it and receive my si

Liana
Liana Posts: 1 ✭✭
in Welcome and join
I ordered a sim card on the 3rd of october and still did not receive it. On the delivery page of planete courrier it says: “mauvaise addresse - invalide” and there is no way for me to change anything and get more information. I really want to receive my sim card before october 15 or i will consider another company.

Answers

  • Mike
    Mike Posts: 21,535 ✭✭
    Try to verify your address in google map and use the same format
  • ConyyX
    ConyyX Posts: 12 ✭✭
    Maybe you should chat with fizz, please see the page https://fizz.ca/en/contact-us, base my experience, fizz delivery my sim card just in 1 or 2 days, so fast!
  • Fizzy
    Fizzy Posts: 11,767 ✭✭

    Was the address on the courrier site same as the address on Fizz?

    It seems some people said that their address (apartment?) was different when they checked.

    This could be the reason your SIM card was not delivered.

    You can try again and hope that there is no mistake this time.

    Contact Fizz support for help if needed.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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