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Access to internet?

I have no access to internet and I need to work urgently. Kindly one of Fizz agents contact me to solve the problem as soon as possible


  • Fizzy
    Fizzy Posts: 6,451

    You should check your Fizz account to make sure your payments are up-to-date and all is well with your plan.


    You can always contact Fizz support for help. Live chat is available during business hours.


    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.


    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.


    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • M T. #338
    M T. #338 Posts: 2,940
    Have you tried to restart the modem to see if it helps
  • Takion
    Takion Posts: 329
    BTW this is a forum chat for users so you cannot only get help from users like you to get support you need to contact Fizz
  • You didn't provide enough information that we can efficiently help you. What did you already try? What lights are on, on the modem? Have you tried with ethernet or just WiFi? Is it a billing issue?
  • Whizz
    Whizz Posts: 7,879
    Hello Mohammad,
    If you still encounter this issue, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
    Have a great day!
  • jeedey
    jeedey Posts: 83
    Please provide details on what is happening exactly. From there, we will be able to help you go through the steps.
  • Kovid
    Kovid Posts: 567
    Is it a home internet issue or mobile data issue?
This discussion has been closed.