I’ve ordered my new SIM card again, how do I get my refund for the first Failed delivery?

remus
remus Posts: 1 ✭✭
in My Mobile
As mentioned in the title, I’ve ordered my SIM card with the right address. I called the courier and apparently they received the wrong address from FIZZ, receiving appt 211 instead of appt 2110. This is very disappointing thus far

Answers

  • SittingRam
    SittingRam Posts: 320 ✭✭
    They definitely should refund the charges as you are not at fault. Let us know what happens after contacting them
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Once the courier returns the package to Fizz they should issue a refund. Contact support.
  • Fizzy
    Fizzy Posts: 11,808 ✭✭

    After you have reordered your SIM card and activated your plan, you should contact Fizz support to get a refund for the failed delivery.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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