Maximum limit card payment

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Kevin C. 29151
Kevin C. 29151 Posts: 1 ✭✭
Why I get a maximum limit card while adding my prepaid credit card. Please note that I used the same postal code on my prepaid card (Vanilla Master Card)

Answers

  • Mike
    Mike Posts: 20,886 ✭✭
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    you need to contact the support and ask to  reset the limit

     

    I would like to suggest the reading of this guide

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

     

    CHAT

     
    • Go to this page https://fizz.ca/en/faq/what-payment-methods-can-i-use, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Yolo
    Yolo Posts: 23 ✭✭
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    @Kevin this may be due to the fact that you are using a pre-paid card which they don't seem to be accepted by their system. You may wanna get an actual card from a bank Visa credit/ debit or MasterCard Credit
    https://fizz.ca/en/faq/what-payment-methods-can-i-use
  • jeedey
    jeedey Posts: 83 ✭✭
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    Maybe the system doesn't accept prepaid credit cards.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
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    What is the limit?
  • Fizzy
    Fizzy Posts: 11,071 ✭✭
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    @Chris, after about 5 tries or so, you won't be allowed to continue.

     

    Having difficulties, and you reached the maximum number of attempts? 

    If a message informing you that you have reached the maximum number of attempts pops up, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

This discussion has been closed.