Why did Fizz charged me my monthly bill twice ?

jeedey
jeedey Posts: 83 ✭✭
in Internet
I got charged twice for my internet bill. Is there a reason why ?

Answers

  • Mike
    Mike Posts: 21,676 ✭✭
    Must be a bug you must contact the support to be refund

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Might be a billing error. Wait a bit to see if you get a refund, otherwise contact support.
  • Kovid
    Kovid Posts: 588 ✭✭
    Welcome to double billing, Jeedy.
    My mobile account was billed twice last cycle. I haven't received any refund more than a month later. The finance department has been working very hard on it.
    I believe there is only 1 employee in this department working with pen. and paper
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    You should expect 5 to 6 weeks for a refund
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    @MT Fizz make take 5-6 weeks to provide a refund, but that is not a reasonable delay to expect to wait! I have been accidently double charged by another online merchant, and they put a refund through the moment I contacted them and they looked at their records to confirm a double charge. It only took a few days for my credit card processing to complete the refund, but it showed as pending almost immediately.
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