Internet not working?
Answers
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Contact the support can a problem in your sector or an hardware problem.
Only the support can help you out, since you did all the troubleshooting
CHAT
Go to this page https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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you can find more info from this post:
https://community.fizz.ca/questions/1907026-fyi-home-internet-feedback-issue
If you find it useful, please give your kudo, thanks!
If it does not work, try to contact Fizz
https://fizz.ca/en/contact-us
Good luck!3 -
You are located in which area?3
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When resetting the modem, did you hold down the button for 10 seconds?3
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Is this issue happening with wifi or ethernet connection?
Try with ethernet cable connection first
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
If ethernet is working and problem is restricted to wifi, try this
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
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Did you contact customer support by opening a ticket?0
