Interested in people's experience using Facebook, Twitter, etc to contact support?

Maestro77

Am new to Fizz and finding it problematic not being able to speak with a human being - not even for complex support issues! Interested in people's experiences dealing with customer support via Facebook, Twitter, and the in-Fizz chat feature (when it's present on their web pages - often isn't!!). How fast were your replies and now competent were the answers.....?

Mike

I prefer the chat from the site, I chat with them today twice.
Facebook took hours to get an answer.

Eunice P.

Yeah, couldn't agree more about the human being aspect. Sometimes really need verbal communication. Response times have improved. A month ago, took maybe 4 hours or more for a reply. Recently, I've seen a reply in as quick as maybe 20 minutes. Competence of the answer varies widely though, but again, I've been noting improvement.