My sim card never arrived how do I get a refund?
Answers
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Usually the do not refund, but they ask to buy a new one and at the activation you can ask for a refund4
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I ordered it since August and it was supposed to get here on august 28th but still nothing.4
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This is the guide to follow the order
https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
But from august you can consider it lost
You have to order and pay for another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order
Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.You can contact also the support and ask them
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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