Can't use data or make calls?

Muzammil · September 2019

Today was the new billing cycle. It keeps going on and off with one bar in LTE no matter where I am, no data of course.
When I try to make any calls it gives me some message in French then hangs up.
Any idea what to do?
Was working fine this morning. iPhone. Tried it in a different iPhone, same thing.

Mike · September 2019

Contact the support, since you already try a différent phone

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy · September 2019

Did you check your Fizz account?

Make sure your mobile plan is active. Maybe there was a problem charging your credit card.

If there is a problem, you can contact Fizz support.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us
Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Jaquesdoo · September 2019

Fizz reserve the right to block access to all of your Fizz mobile services if your mobile services are used primarily on partner networks (Fizz EXT) for 3 consecutive payment cycles.